Follow-up from Yesterday’s post
Yesterday I wrote to you to let you know that I’m still here, and doing more than just posting my ‘Words of the Day’. Those posts are courtesy of Merriam-Webster, but instead of just reposting posts, I add my thoughts and my takes on the word. I try to find interesting imagery and commentary to support the term. Sometimes, I’ll just say, “I don’t know” and leave it at that. Sometimes, I’ll admit, that I never heard of the word before, or doubt that I will ever use it.
What I do find interesting, many words are already a part of my vocabulary or ones where I knew the meaning but not the word itself. Take for example, ‘triptych’. Since I was a young child, I knew of the style and structure of what the term referenced. After all, I grew up with artwork all around my home. Now I know its name. You can be sure that I will find the opportunity to use it.
Which brings me to the extra that I make available in these posts. If you share the post on Twitter, by clicking my Twitter button, you’ll receive a special, sexier image that I added for my Twitter followers. Try it and you’ll be helping me in the process.
On a different topic, I wrote about the publicizing of my posts to the various media outlets. Most of the time, my posts make it to my social media sites. Most of the time, my posts do not make it to my email subscribers. While I’m still upset by the situation, there is little I can do about it for the time being. All I can do is keep on nagging customer service.
Which brings me to their customer service, which I find is supportive and helpful, but their processes and background systems are extremely poor. I’ve worked help desk jobs before. Never in my career as an IT engineer had I ever worked with a system where an email by a customer, referencing their support ticket number would push that communication to the bottom of the queue. Any subsequent emails would push it back down once again. The only way of getting serviced is to send the mail and wait 48-72 business hours before a response.
Yet, I may have uncovered new data which may help the situation but if I try to communicate it to support, my message gets pushed down to the end of the queue. Frustrating to say the least.
Okay, I know I’m ranting, but if you’re interested in knowing who this vendor is, please send me a note.
I have verified that sending my posts later in the day has a greater level of success of those posts reaching my audience. So, it appears that I’ll have to shift the times I publish to later in the day. Apologies to you early risers or those from Europe and Asia. Rest assured; you’ll be able to read them when you wake up the next day.
No change on the concussion front, except my doctor has prescribed a new med which could take upwards of a month to determine whether it affects me or not. The nerve block barely made a dent so I’m hoping this has better success.
On top of it all, I just realized that my site is being attacked, probably with a denial of service attack, at least that is how it appears to me. On the phone right now with my hosting company. Wish me luck.
Per their recommendation, I am implementing tighter security on my site, which I probably should have done months ago. Who knew?
Update: I had to hold off publishing this post until the DOS attack resolved. I think it’s over now. The site appears to be behaving normally once again. Here’s to crossing my fingers.
Now, it’s time to get back to work. The novel is knocking on the inside of my skull, like a cat, demanding to open the door so it can be let out.
Thanks for reading. Have a great day and a better tomorrow.
p.s. I’ve included a bonus picture when you retweet this post using one of my Twitter buttons.