The second return to normalcy

Last time, I wrote about a return to normalcy in my private life. My dear girlfriend, the love of my life, returned home after several weeks traveling along the west coast of the U.S. Not that I would fault her for taking the time with her daughter. I just missed her, and I’m ecstatic that she’s home. But enough of my personal life. My business life is another story.

Since early September, my business life has been in turmoil. And not just for me, but my teammates as well. The full weight of this storm rested solely on the team leader. Fortunately for him, and the rest of us, our senior leadership and officers recognized that we understood the seriousness of the problem and supported our efforts to resolve it.

We brought in specialists, vendors, and superstars to assist. Do you know what they all said? That they could find nothing wrong, nothing that they could find to cause the problem. In fact, they were all at a loss, considering we configured our equipment in line with what they would do. Frankly, they all said, they didn’t know what was wrong. All they could say was, start replacing equipment, one unit at a time.

So? We did. Everything we did, following all the suggestions of these experts, failed. We spent hundreds of thousands of dollars putting together this equipment, after spending almost a year researching and choosing the devices.

Relief came when using a loaner unit from a different manufacturer seemed to solve the problem. The resolution came out of nowhere, and if it weren’t one of our partners offering to loan us a device costing over $100,000, we’d still be fighting this losing battle.

Since Friday, we were crossing our fingers, believing the issue resolved, but worried it would return with a vengeance. So far, my fingers remain crossed, but I’m feeling much better.

Lastly, a huge thank you to my team leader, taking on the responsibility to lead the charge in getting my business life back to normal.

Life is returning to normal. Thank the stars.